TERMS AND CONDITIONS
The general terms and conditions of the website are determined by Tina Mihevc ODD (hereinafter: the seller), who is responsible for the published content and the execution of orders in accordance with these terms.
Tina Mihevc ODD
Address: Kidričeva 19a, 4220 Škofja Loka, Slovenia
Tax number: 30250153 (not VAT registered)
Email: ughwitchplease@gmail.com
Bank account (IBAN):
1. General Information
These general terms and conditions define the operation of the online store ohwitchplease.com, the rights and obligations of the user and the seller, and the business relationship between them.
By using this website, the user agrees to these terms in full. If the user does not agree, they must stop using the website immediately.
The seller reserves the right to change these terms at any time. Users are responsible for reviewing them periodically.
2. Intellectual Property
All content on this website is protected by copyright law and may not be copied, reproduced, or used without written permission of Tina Mihevc ODD.
Content is intended for personal use only. Any misuse may result in legal and financial liability.
3. User Registration
By registering on ohwitchplease.com, the user creates an account using their email address and password. The user is responsible for keeping this information secure.
Registration allows the user to make purchases through the online store.
4. Product Information
The seller provides:
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basic business information
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contact details for communication
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product descriptions and key characteristics
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availability of products
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delivery conditions
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pricing information
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payment methods
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withdrawal conditions
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complaint procedures
5. Prices
All prices are listed in EUR and are valid at the time of purchase.
The seller is not a VAT registered entity, therefore VAT is not charged in accordance with Article 94 of the Slovenian VAT Act (ZDDV-1).
Prices do not include shipping costs.
Prices are final for each product and may change without prior notice. Discounts and promotional codes cannot be combined.
The sales contract between the seller and the buyer is concluded when the seller confirms the order via email.
6. Ordering Process
Orders can be placed 24/7.
Steps:
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Select product
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Add to cart
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Proceed to checkout
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Enter delivery details
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Confirm order
After placing the order, the customer receives a confirmation email. Orders can be cancelled within 2 hours of placement.
7. Delivery and Shipping
Orders are processed within 1–2 working days.
Shipping is carried out by Pošta Slovenije or GLS. Delivery usually takes 1–3 working days within Slovenia.
Shipping costs depend on the weight and size of the package.
The minimum shipping cost is €4.50.
The customer is notified when the package is shipped.
Personal pickup in Škofja Loka is possible by prior arrangement.
8. Right of Withdrawal
The customer has the right to withdraw from the contract within 14 days of receiving the product, without providing a reason.
To withdraw, the customer must contact:
📧 ughwitchplease@gmail.com
The customer must return the product within 14 days of withdrawal.
Return shipping costs are covered by the customer.
The right of withdrawal does not apply to:
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custom-made products
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ritual or intention-based products made specifically for the customer
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used products or items not suitable for return for hygiene reasons
9. Complaints and Defects
All products are checked before shipping.
The customer must report any defects, damages, or incorrect items within 14 days of receiving the product.
For complaints or issue resolution, contact:
📧 ughwitchplease@gmail.com
If the complaint is justified, the seller will provide a replacement or another appropriate solution.
10. Personal Data Protection
The seller collects personal data only for:
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order processing
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communication with customers
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internal analysis
Personal data will not be shared with third parties.
The seller ensures that all personal data is handled securely and in accordance with applicable laws.
11. Liability
The seller is not responsible for:
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temporary website unavailability
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technical issues beyond their control
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inaccuracies caused by rapid product changes
Product images are symbolic and may not fully represent the actual product.
12. Communication
The seller will contact users via email only when necessary for order processing or if the user has subscribed to updates.
Users can unsubscribe from promotional emails at any time.
13. Disputes
The seller respects consumer protection laws and aims to resolve disputes amicably.
Complaints can be submitted via:
📧 ughwitchplease@gmail.com
14. Final Provisions
By placing an order, the customer confirms that they have read, understood, and agree to these terms and conditions, and commits to payment.
All products are purchased with the intention of the buyer.
These items are not a substitute for legal, medical, or financial advice.